Last Updated: December 16, 2025
At Ever Better Supply, we follow documented Standard Operating Procedures (SOPs) to ensure consistency, quality, accuracy, and compliance across all operations. These procedures are designed to support the responsible handling and distribution of Research Use Only (RUO) products.
This page provides an overview of our operational standards for transparency and customer assurance.
1. Research Use Only (RUO) Compliance
All products distributed by Ever Better Supply are:
- Clearly labeled Research Use Only (RUO)
- Not intended for human or veterinary use
- Supplied exclusively for laboratory research, analytical testing, and experimental purposes
Product information, descriptions, and communications are reviewed to ensure they align with RUO requirements and do not include dosing, administration, or medical claims.
2. Customer Account Verification
To maintain accountability and reduce misuse:
- Customer accounts are required for all purchases
- Guest checkout is disabled
- Valid contact information must be provided at registration
We reserve the right to review, restrict, or decline orders that do not meet our compliance standards.
3. Double Verification Process
Every order placed with Ever Better Supply is subject to a two-step verification process prior to fulfillment.
Step 1: Order Review
Each order is reviewed to confirm:
- Accurate product selection
- Valid billing and shipping information
- Proper account status
- Compliance with applicable policies
Step 2: Secondary Verification
A second verification is conducted to:
- Confirm order consistency and legitimacy
- Identify potential errors, duplication, or irregular activity
- Ensure alignment with Research Use Only requirements
Orders that do not pass verification may be delayed, canceled, or require additional confirmation.
4. Order Processing & Handling
- Orders are processed in the sequence received after verification
- Products are handled in accordance with established laboratory material handling standards
- Processing times typically range from 1–3 business days, excluding weekends and holidays
5. Packaging & Shipping Controls
- Products are packaged securely to prevent damage during transit
- All shipments use plain, unmarked packaging
- Shipping documentation is limited to required carrier information only
Tracking information is provided once an order ships.
6. Quality & Documentation
Ever Better Supply maintains internal documentation to support:
- Order verification and fulfillment
- Transaction records
- Compliance reviews
- Issue resolution and customer support
Documentation is retained in accordance with applicable record-keeping requirements.
7. Data Security & Privacy
Customer information is handled in accordance with our Privacy Policy and is used only for:
- Order processing
- Account management
- Compliance and record-keeping
We do not sell or misuse customer data.
8. Continuous Review & Improvement
Our SOPs are reviewed periodically to:
- Improve operational efficiency
- Adapt to regulatory or industry changes
- Enhance customer experience and compliance safeguards
Updates are implemented as needed to maintain best practices.
9. Limitation of Disclosure
This SOP overview is provided for transparency. Certain internal procedures and controls are not publicly disclosed to protect operational integrity and security.
10. Contact Information
For questions regarding our operational standards or verification process, please contact:
Ever Better Supply
Email: info@everbettersupply.com